Warranty
WARRANTY INFORMATION
All Phantom products are protected at minimum by DOA (defective on arrival) warranty against manufacturing defects.
Devices containing electronic circuitry such as batteries are typically protected against manufacturing defects and faults for an extended period of time after the original purchase date (typically 90 days). Devices that are outside of the 90 day period from date of purchase are not eligible for warranty.
To make a successful warranty claim please keep all product packaging and warranty cards that come with your device. We need the serial number and/or batch number to successfully make a claim of the product you have purchased.
If you have purchased this product from one of our retail partners, please provide a receipt or proof of purchase when submitting your claim.
HOW TO CLAIM YOUR WARRANTY
Please do not ship the product to us without confirmation first. As long as your warranty claim adheres to the requirements described above, follow these steps to begin the warranty process.
Step 1
Please contact our support team by clicking the button below and fill out the form to submit a warranty claim.
Step 2
After reviewing your warranty claim submission, we will email you a return label to send the faulty device to us for inspection. Please follow the instructions in that return email to return the faulty product.
Step 3
Once we receive the faulty item/s we will review and inspect the product/s you’ve returned. If the product or a part of the product is found to be defective, we will issue a replacement of the part that has failed, if a part is not able to be replaced you will be issued a replacement (the same item that has been claimed)
If the product is not available for replacement we will issue a full refund of the original item/s purchase price to the item/s value at the time of your purchase.
If the problem is found to be the result of user error, or the result of damage through misuse/abuse, then you will be asked to cover the cost to ship the product back to you.